Returns & Refunds

 

Returns

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original condition
• Free of stains, odors, or damage
• Returned with any original tags (if applicable)

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Made-to-Order Products

Every Wrong Timeline piece is made to order specifically for you. Because of this, we ask that you review the product details and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of delivery at hello@wrongtimeline.co with:

• Your order number
• Clear photos of the issue

Once approved, we'll send a replacement or issue a full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is the result of our error or a damaged or defective item.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale items (if marked as such)
• Items returned in worn, washed, or altered condition